Accessibility Statement for
Zamek Królewski w Warszawie - Muzeum. Rezydencja Królów i Rzeczypospolitej is committed to making its website accessible, in accordance with the Act of April 4, 2019 on digital accessibility of websites and mobile applications of public bodies.
The Accessibility Statement applies to the website Press office of the Royal Castle in Warsaw.
- Date of website publication: 4 March 2024 r.
- Date of last major update: 4 March 2024 r.
The state of digital accessibility
This website is non-compliant with the annex to the Act of April 4, 2019, on digital accessibility of websites and mobile applications of public entities due to non-compliance listed below.
Inaccessible content
Non-compliance with the attachment
Multimedia content on the website is not accessible via keyboard. Inaccessible multimedia, does not have a text-based alternative. Skipping media playback buttons when using a keyboard prevents blind users or those with limited mobility from operating them. No warning before opening the BIP website. The inability to start media using a keyboard means that users cannot navigate all interactive elements of the website. Some subpages (except for the homepage and the “Press Information” section) do not have unique page titles in the HTML code. As a result, users of screen readers or those browsing with tabs may not know which subpage they are on. Images and graphics have alternative text that does not fully describe the visual content of the materials. Video elements and the audio recording from the “Zamki srebrnego wieku” ("Silver age castles") conference do not include descriptions explaining what the material presents. There is an option to enable captions for the video materials. Links leading to file downloads are labeled with the generic word “Download” without additional information about the file type or content. For screen reader users, all links sound identical, causing confusion and making it difficult to quickly find the desired file. In the “Journalist Subscription” section, there is a reference to the full information on personal data processing labeled as “HERE” instead of using a link with a clear and descriptive label.
Preparation of Accessibility Statement
Preparation and updating of the Accessibility Statement
- Date of preparing the Accessibility Statement: 4 March 2024 r.
- Date of the last review of the Accessibility Statement: 27 March 2026 r.
We prepared the statement based on a self-assessment according to Checklist for assessing the digital accessibility of a website v. 2.2 (docx, 0,12MB).
Accessibility Self-Assessment Report
Feedback and contact information
You can report all digital accessibility issues with this website to Urszula Kubiszyn — via email dostepnosc@zamek-krolewski.pl or by phone +48223555338.
Everyone has the right to request the digital accessibility of this website or its elements.
When making such a request, please provide:
- your name,
- your contact information (e.g., phone number, email),
- the exact address of the website where the digital accessibility issue is located,
- a description of the problem and how you would like it to be resolved.
We will respond to your request as quickly as possible, no later than within 7 days of receiving it.
If this timeframe is too short for us, we will inform you. In this information, we will provide a new date by which we will correct the reported errors or provide the information in an alternative way. This new date will not be longer than 2 months.
If we are unable to ensure the digital accessibility of the website or content indicated in your request, we will propose an alternative way to access it.
Handling requests and complaints related to accessibility
If we refuse to ensure the digital accessibility you requested in response to your request, and you do not agree with this refusal, you have the right to file a complaint.
You also have the right to file a complaint if you disagree with the alternative access method we proposed in response to your request for digital accessibility.
You can file a complaint by post or email:
Zamek Królewski w Warszawie - Muzeum. Rezydencja Królów i Rzeczypospolitej,
Address: Pl. Zamkowy 4, 00-277 Warszawa,
email:
informacja@zamek-krolewski.pl,
phone:
+48223555170.
Helpful information can be found on the government portal gov.pl.
You can also inform the Ombudsman and request intervention in your case.
Other information
Architectural accessibility
Communication and information accessibility
The option of an online Polish Sign Language interpreter is available at ticket offices, the Information Point, the cloakroom, the security post in the Palace under the Tin Roof, and on the website https://www.zamek-krolewski.pl/
